FAQ's

“Why am I being charged?”

The charge on your account correlates with the online dating subscription you have taken up - this may re-bill following your initial membership period. 

Should you wish to upgrade, you can do so via the 'Membership' page of your online dating profile. 

If you want to cancel your subscription, please peruse the 'Membership' page of your dating site account. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Cease mobile billing by texting STOP to 89595.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Your Online Dating Services Company

Contact your bank to check that your payment is not being blocked by them during their checks, due to the sensitive nature of our sites, this can often happen. 

NetFanHelp.com is operated by NetFanPix Ltd.
Bespoke Showroom, Isle of Man Business Park, Douglas, IM2 2QZ 

At NetFanHelp, we offer an online community of likeminded individuals who can socialise and meet through our plethora of online dating sites.

Submit a query to our team

NetFanHelp.com

Specify the email address likely to have been used at the time of sign up for your online dating profile here and we will be able to disclose this to you.